Trent Vineyard Conference Centre
10am-2:30pm, 26 September 2012
The purpose of this workshop for health care staff was to help you understand Care Opinion's service and how it fits with key national and regional developments, and to hear how other organisations are using Care Opinion across the region.
Presentations from the day
Kay Fradley: Creating a Revolution in Patient and Customer Services Experience
Andy Niblock: Care Opinion in an inner-city drug service
James Munro: Exercise: working with online feedback
James Munro: Going further: stories, data and culture
Helen Forrester: Care Opinion on an inpatient mental health ward
James Munro: Where are we going next?
Those cakes!
Many thanks to everyone who baked - especially Simon's mum!
And here's the recipe for the welsh cakes (by popular request)