On 30th May 2012, we hosted an exciting Impact Workshop with Nottinghamshire Healthcare NHS Trust staff. Over 85 people attended; a mix of service managers, nursing and support staff, involvement leads and those with a service development role. We also had a great group of involvement volunteers, service users and carers with us.
Programme for the day
To download the programme for this event, please click the link below:
Nottinghamshire Healthcare's Impact Workshop programme, 30th May 2012
To see (and/or download) the presentations on the day, click below:
- Professor Mike Cooke OBE, Chief Executive of Nottinghamshire Healthcare, opened the morning by explaining how we measure successful and genuine involvement.
- CEO of Care Opinion, Dr Paul Hodgkin followed by demonstrating the power of stories, and how sharing stories leads to better health care services. (Paul also wrote a blog which talked about the impact workshop, read it here)
- Paul Sanguinazzi took us through the Trust's innovative and unique involvement strategy, and how the Trust are learning from what they hear from service users and carers.
- Finally, Jane Danforth, Simon Wildgust and Helen Smith took us through three different perspectives on involvement and listening to people's experiences.
The challenge
We wanted everyone in the room the not only take something away from the event, but to give something back when they returned to their day-to-day roles.
So we presented four challenges for the staff in the room, all related to listening and responding to service user feedback through stories. The staff voted on the challenge they wanted to see become a reality. They chose:
"To ensure each team shares and discusses its feedback with all team members"
This is a really important challenge because we know that if people's stories are to truly have an impact, they must be received and acted on by front line staff - those delivering care to patients and service users every day.
Expert panel session
We gave everyone time to think about and discuss how the Trust could meet the challenge, and what they as individuals could do to help. A panel session gave people the opportunity to talk about their ideas and ask questions to us and the Care Opinion experts at the Trust.
Promises to self
Here comes the important bit: every member of staff made a promise to themselves, to play a part in making sure the Trust succeeds in it's challenge. To read the staff's promises, click here.
In the coming weeks, the Rosewood and Nottingham City involvement groups (made up of service users, carers, volunteers and governor members) will be offering their support and encouragement to staff to help them to keep their promise. We will update this page to let you know how people are doing. This is all about real collaboration – recognising each other’s skills and passions and working together to improve care.
Talking about the power of people’s stories is important (and something we do a lot, and really believe in) but seeing staff and service users working together to use stories to change culture, services and people’s lives is something quite different – and quite incredible.
If you have any questions about this event, please contact Amy Gaskin.